Microchip Technology’s Quality Policy
In order to meet or exceed customer expectations at a reduced cost, we encourage our employees to support
continuous improvement, anticipate problems and implement root cause solutions.
Aggregate Approach
Microchip has instituted an “aggregate” approach to understand, align, integrate and unite all company resources.
Microchip consciously designed the enterprise as an aggregate system in which company culture, systems,
practices, policies and employees work in unison to achieve Microchip’s mission and goals. This aggregate
system and culture is taught in the Microchip Culture class required for all new hires and taught by Executive Staff
members.
The Quality Culture of Microchip is that every organization, business unit and individual owns the quality of their
output, whether it is product, process, software or service.
A company must aggressively pursue continuous improvement, employee development, team deployment and
statistical techniques to successfully achieve individual accountability of quality.
Continuous Improvement
Microchip promotes a culture of continuous improvement. As stated above, each employee is measured on how
they contribute to improvement. Continuous improvement teams are constantly looking to solve problems, allowing
us to maximize our value to our customers.
Employee Development and Team Deployment
Every employee has access to a full suite of training. Each employee is measured on Quality and Quantity of work,
Teamwork, Continuous Improvement and Customer Satisfaction. Supervisors are measured on how their employees
improve and learn. Employees have regular One-on-Ones with their supervisors and an open door is a policy that is
really practiced.
Statistical Techniques
Microchip uses statistical process techniques in all aspects of our business. Decision-making, experiment
definition and process control are a few areas where these techniques are applied. Every manufacturing employee
is trained in SPC before they start their job, since they are the people closest to the product quality.
QS-9000 Certification
Microchip Technology’s Quality System is based on QS-9000 requirements. QS-9000 is rapidly becoming the
standard Quality System for many industries including Semiconductors. All Microchip product facilities and major
subcontractors are QS registered. Development Systems and Mountain View products are designed, manufactured
and certified to ISO-9001 requirements.
Quality Systems and Reliability Information
Visit www.microchip.com for detailed Quality Systems and Reliability information.
Microchip’s Quality System is fully described in the Microchip Overview, Quality Systems and Customer
Interface Systems Handbook (DS00169) available on the Microchip web site.